Recent Forums CITY CABINETS missing the doors?

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    • #3518 Reply
      Arcsightman

        i received my cabinet which shipped in two cartons, but don’t have the doors? are they coming separately?

      • #3519 Reply
        Arcsightman

          ooops, this is order 1485

        • #3520 Reply
          ChadBarker
          Keymaster

            Your order includes a two-door base cabinet, which consists of the cabinet case and the matching doors. The cabinet case has already shipped, but the doors are still moving through production. They typically take a bit longer than cabinet cases due to the additional complexity, but they should ship within about a week or two depending on current workloads.

            Why small orders ship in separate shipments, more for information and so others listening in know the reason for the separate shipments here:

            Orders under approximately $2,500 are treated as small orders. These are shipped “just in time,” meaning each component ships as soon as it is completed rather than waiting for all items to finish. This prevents our shipping dock from being filled with small parts waiting on other components.

            Our production is divided into four separate departments—cabinet cases/hardware, cabinet doors, drawer boxes, and long millwork items (such as crown molding, base molding, and other solid-wood parts that cannot fit on a standard 48″ × 48″ pallet). Because each division ships independently, smaller orders often arrive in multiple shipments.

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