Sounds good. For anyone else following along, orders of this size can fall right on the line between shipping via FedEx Ground or freight. There is no strict dollar-amount cutoff that automatically determines which method will be used. As a general guideline, orders totaling roughly $1,500 to $2,000 or more often ship via freight, but the final decision is made by the shipping manager handling the order.

Each order is priced for both ground and freight, and the best option is selected based on the final packaged size and total weight. We do not know those exact details until the order is fully packaged and weighed.

In this case, the customer received a shipping notification showing a single package had shipped. That package was lightweight and likely not the full order. Without reviewing the order in detail, it was most likely millwork or a smaller portion of the doors, drawer boxes, or cabinet cases and hardware.

When an order ships via ground service, items are shipped in groups as each division completes its portion of production. We operate four independent divisions: cabinet cases, cabinet doors, drawer boxes, and millwork. Each division runs separately. Once all divisions are complete, the full order typically ships together via freight if the order is large enough. For smaller orders shipping via ground, each division ships its portion separately so we do not clog the shipping dock or create confusion trying to hold and match partial shipments.

This behind-the-scenes process explains why some smaller orders that still require freight shipping can actually take longer to ship than a large kitchen order placed on the same day. Smaller orders often consist of many individual packages that require additional coordination before they can ship.

Thanks!