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How to add notes at the check out?
Hi Chad, I am in the process of finalizing my order for the kitchen cabinets and I need to add notes to a couple of items. One of them being a 90 degree wall cabinet with 12 in Left and 24 in Right returns. I don’t see any obvious ways to add notes for any of the individual items
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3 Replies
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On the checkout screen where you enter your credit card information, there is a fairly large notes field where you can enter as much information as needed.
We don’t offer a separate notes field for each individual cabinet. In the past, we found that cabinet-specific notes often led to requests that could not be accommodated or required additional clarification. Because those notes would not necessarily be reviewed before the order began processing, we could get well into processing an order before discovering an unusual or unsupported request. At that point, we would have to place the order on hold or, in some cases, cancel it entirely, resulting in wasted time and effort.
For that reason, we removed cabinet-specific order notes to help prevent processing delays and other order issues.
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Got it. Thanks
I will use that field.
One of the notes will ask for additional shelves in a base cabinet (I need 5 total in a 1 draw 2 door base. I assume it would be ok, and your shop would send me an additional $ bill?
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Correct, if there is additional charges due to a change or addition in the notes, then our guys will send an email with payment instructions.
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